If you’re the owner of the English Academy but you’re also a teacher… the first thing you need to do is take off your teaching jacket and start thinking like a business owner (and make it clear that the two roles are not incompatible).
Until now, they have made us believe and understand that the BUSINESS of certifications was for them (the certifying companies) and that we are mere processors, when the reality is JUST THE OPPOSITE.
As English Academies, we have the most important goal: THE CUSTOMER, and we are the ones who must set the rules of this game. We want to make it very clear that Englody has nothing against any certification company, but what we aim for is a very legitimate goal: to offer good service while MAKING MONEY.